North American Partners in Anesthesia

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Service Experience Coach

Service Experience Coach

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Job Locations 
Business Operations

More information about this job


Prominent Melville-based North American Partners in Anesthesia (NAPA), has an excellent opportunity for a mission driven individual passionate about improving clinician to patient interactions.  We are seeking a full-time highly organized, experienced clinical coaching professional to join our team. The NAPA Service Experience Coach will join a dynamic group of administrative and clinical professionals and will be responsible for improving clinical interactions with patients and driving patient engagement at clinical sites, including hospitals, ASCs, and office-based practices, under the supervision of the Regional VP of Business Operations. Additional responsibilities include a variety of clinical coaching activities associated with the advancement of our key service lines.

The Location

 Tri State Area – NY, NJ, CT

Travel: 50%

Position Requirements

Principal Duties and Responsibilities:
Under the general supervision of the Regional VP of Business Operations, assist in the development of comprehensive clinical coaching plans that include a variety of strategies to reach stated goals.  

  • Demonstrate ability to think creatively and provide solid rationale for recommendations
  • Implement the assigned deliverables on time and within budget.
  • Benchmark results and provide post-analysis
  • Daily interaction with NAPA’s administrative and clinical leadership
  • Liaison with external coaching partners (ex. Studer) to execute on a variety of clinical coaching programs
  • Leverage clinical coaching activity to maximum advantage and devise ways to improve efficiency and outcomes
  • Develop tracking systems to evaluate the effectiveness of clinical coaching communications and other Key Performance Indicators (KPI’s)
  • Demonstrate proficiency with Clinical coaching analytics reporting
  • Other duties as assigned to support the programs of the Leadership and Development Department and the organization


Requirements - Qualifications:


Clinical background required – Registered Nurse, CRNA, or other clinical professional with experience in the Peri-Operative service line or other applicable service line with significant patient interaction. 


A minimum of three to five (3-5) years of progressively responsible experience in a clinical coaching, patient experience or advocate role.


Candidates must reside in one of the locations listed above, in addition to the 50% travel requirement. 


Certification in Studer or other service or patient experience training preferred.

Skills and Abilities:

  • Strong interpersonal and managerial skills
  • Ability to communicate respectfully and effectively with clinical and administrative leaders and staff
  • Poised, professional and comfortable presenting at conferences and NAPA-sponsored events
  • Attention to detail and accuracy essential  
  • Ability to think strategically and creatively with respect to the clinical coaching process and its application to the implementation of the assigned project
  • Excellent verbal and written communication necessary for professional communications and related activities  
  • Ability to interact effectively within the organization
  • Must be able to establish excellent working relationships with individuals and teams at various levels and from various fields of expertise
  • Highly motivated, independent and capable of performing in a high-pressure, fast-paced environment
  • Resourceful; strong problem solving skills; able to successfully manage multiple tasks simultaneously


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