Prominent Melville-based North American Partners in Anesthesia (NAPA), has an excellent opportunity for a mission driven individual passionate about improving clinician to patient interactions. We are seeking a full-time highly organized, experienced clinical coaching professional to join our team. The NAPA Service Experience Coach will join a dynamic group of administrative and clinical professionals and will be responsible for improving clinical interactions with patients and driving patient engagement at clinical sites, including hospitals, ASCs, and office-based practices, under the supervision of the Regional VP of Business Operations. Additional responsibilities include a variety of clinical coaching activities associated with the advancement of our key service lines.
Mid-Atlantic/Pennsylvania Region – MD, VA, PA
Principal Duties and Responsibilities:
Under the general supervision of the Regional VP of Business Operations, assist in the development of comprehensive clinical coaching plans that include a variety of strategies to reach stated goals.
Requirements - Qualifications:
Clinical background required – Registered Nurse, CRNA, or other clinical professional with experience in the Peri-Operative service line or other applicable service line with significant patient interaction.
A minimum of three to five (3-5) years of progressively responsible experience in a clinical coaching, patient experience or advocate role.
Candidates must reside in one of the locations listed above, in addition to the 50% travel requirement.
Certification in Studer or other service or patient experience training preferred.
Skills and Abilities: